Legal
Privacy Policy
This page is provided for customer information and is not legal advice. Mandatory consumer rights, including under the Australian Consumer Law where they apply, are not excluded.
1. About this policy
This Privacy Policy describes how RW Global Digital collects, uses and protects information when you use our website and services. RW Global Digital is an Australia-based business serving customers internationally.
2. Information we may collect
We may collect account and profile details; contact information; order and booking data; payment transaction references and status (not raw card numbers); support communications; device, session and security data where applicable; and travel or passenger information required to complete a booking.
3. Why we use information
We use information for account management, order fulfillment, customer support, fraud and security prevention, payment processing, legal, accounting and compliance obligations, and service improvement where appropriate.
4. Third-party processors
We share only what is needed with payment processors, travel and digital fulfillment providers, and support or communications tools. Those parties process data under their own terms and applicable law. We describe them at a category level on this public page.
5. Payment security
Card payments are processed through secure third-party payment infrastructure. RW Global Digital does not expose raw card credentials to browser application code and does not store full card numbers. Cryptocurrency payments, where offered, are processed through the payment method shown at checkout; we do not claim certifications we have not published here.
7. Data retention
Financial, order and legal records may be retained where required for accounting, disputes, refunds, fraud prevention and legal obligations. Retention periods vary by record type.
8. Customer rights
You may request access, correction or deletion of personal information, subject to legal and financial retention obligations. Contact us through the Contact page. Australian Privacy Act principles may apply where relevant.
9. International services
Because we provide global travel and digital fulfillment, information may be processed in Australia and in other countries where our processors operate. We take steps appropriate to the circumstances for those transfers.
10. Security
We apply reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure.
11. Children
Our services are not directed at children under 16. We do not knowingly collect personal information from children.
12. Changes and contact
We may update this policy as services develop. Material changes will be reflected on this page. Privacy questions can be sent through our Contact page.